Microsoft Activation Troubleshooter Mac

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Troubleshoot install or activation errors for Office for Mac: Activation Download/Install To complete any of the steps below, you'll need the email address and password associated with your active and licensed Microsoft 365 subscription or your one-time purchase of Office for Mac.

I tried to install and activate Office 2016 Home&Student on my Notebook. After several attempts I could finally install the programs, but after the installation process the process ended and did not continue with the Word-page as discribed in the website.
We are a charity organisation and we have got a open licence for Microsoft Office for Mac 2019. This license is for 3 users. We were able to activate the license for one user but we are unable to activate it for 2nd user. When we are trying to activate the 2nd license, we are getting a message that we don't have editing rights.
Activate Office for Mac 2011; Language, 32/64-bit, and other options. Activate Microsoft 365, 2019, 2016, and 2013. Troubleshoot activation errors.
If you see a window titled 'Microsoft Office Activation Wizard,' select the option for 'I want to activate the software over the Internet. (recommended),' click Next, and then follow the on-screen instructions to activate.
Running other third-party endpoint protection products alongside Defender for Endpoint for Mac is likely to lead to performance problems and unpredictable side effects. If non-Microsoft endpoint protection is an absolute requirement in your environment, you can still safely take advantage of MDATP for Mac EDR functionality after configuring.
Step 1: Remove Office 2016 for Mac applications. Open Finder and click Applications. Command +click to select all of the Office 2016 for Mac applications. Ctrl+click or right-click the applications you selected and click Move to Trash.

Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Summary

This article discusses how to troubleshoot the activation issues in Microsoft Office from Office 365. Activation fails and you receive one the following error messages:

We are unable to connect right now. Please check your network and try again later.

Sorry, we can't connect to your account. Please try again later.

More information

This issue might be caused by one of several circumstances. Follow these steps to help troubleshoot the issue. After each step, check to see whether the issue is fixed. If not, proceed to the next step.

Step 1. Identify and fix activation issues by using the Support and Recovery Assistant for Office 365

The Support and Recovery Assistant app runs on Windows PCs and can help you identify and fix activation issues with Office 365. Office 365: Use the Support and Recovery Assistant for Office 365

Step 2. Check whether you're behind a proxy server

Are you behind a proxy server? If you're not sure, ask your administrator. If so, you (or your administrator) might have to change the proxy settings for Windows HTTP clients. To do this, follow these steps:

Open a Command Prompt window as an administrator. To do this, click Start, type cmd.exe in the search box, right-click cmd.exe in the list, and then click Run as administrator.
Type the following command, and then press Enter:

Step 3. Check whether you're behind a firewall

Are you behind a firewall? If you're not sure, ask your administrator. If you're behind a firewall, it might have to be configured to enable access to the following:

https://officecdn.microsoft.com
https://ols.officeapps.live.com/olsc
https://activation.sls.microsoft.com
https://odc.officeapps.live.com
https://crl.microsoft.com/pki/crl/products/MicrosoftProductSecureServer.crl
https://crl.microsoft.com/pki/crl/products/MicrosoftRootAuthority.crl
https://crl.microsoft.com/pki/crl/products/MicrosoftProductSecureCommunicationsPCA.crl
https://www.microsoft.com/pki/crl/products/MicrosoftProductSecureCommunicationsPCA.crl
go.microsoft.com
office15client.microsoft.com

Each firewall will have a different method for enable access to these URIs. Check your software's documentation for instructions or ask your administrator to do this for you.

For more information about Microsoft 365 Apps for enterprise URLs and IP addresses, see the following Microsoft article: Office 365 URLs and IP address ranges

Step 4. Check whether you have the appropriate license

Sign in to the Office 365 portal.
Click Settings (), and then click Office 365 settings.
Locate the Assigned licenses area.
If you see The latest desktop version of Office, then you have an Office subscription assigned correctly.
If you don't see The latest desktop version of Office, contact your administrator or see the Office article What Office 365 business product or license do I have?

Step 5. If you previously activated an Office 2013 program on the computer, try to remove the existing product key

To manually remove existing product keys for an Office 2013 program, follow these steps:

Open a Command Prompt window, type one of the following commands, and then press Enter:
- If you're running 64-bit Windows with 32-bit Office:
- If you're running 32-bit Windows, or running 64-bit Office with 64-bit Windows:
Examine the output. Look for and locate the last five characters of the installed product key.
Remove all product keys. To remove a product key, type the following command and then press Enter:

Here's an example of the output of steps 5a through 5c:

Microsoft Troubleshooter For Windows 10

For more information, see the following Microsoft Knowledge Base articles:

Still need help? Go to Microsoft Community.